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Merchant Protection

Transaction alerts

Notifications for large sales, refunds, declines and unusual activity — so you find out today, not on the statement.

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Overview

Shortening the gap

Most damage from a compromised card, a mistaken refund or a rogue login comes from how long it goes unnoticed. An alert that reaches the owner within minutes turns a month-long problem into an afternoon one. The trick is setting thresholds tight enough to be useful and loose enough that people keep reading them.

What’s included

How the setup works for your account

01

Threshold alerts

Notify on any transaction above an amount you set.

02

Refund and void alerts

Refunds are the most common route for internal loss. Alert on every one above a floor.

03

Decline spikes

A sudden run of declines usually means a card testing attempt or a terminal problem.

04

Daily batch summary

One end-of-day message with totals, so an unexpected number is obvious.

Detail

Setting thresholds

01

Set the amount above normal

Pick a figure above your usual ticket so alerts stay meaningful.

02

Send to an owner, not a shared inbox

Alerts nobody owns get ignored.

03

Review monthly

If you are deleting alerts unread, the threshold is wrong.

FAQ

Common questions

Yes, and different alert types can go to different people.

No. Alerts inform you after authorisation. To block transactions, use fraud rules.

Availability depends on the platform on your account. We confirm it during setup.

See what your processing should actually cost

Send a recent statement, or your monthly volume and average ticket. You get a written breakdown back — no commitment.

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